Employers often ask why you'd be a good fit to work for them. We prefer to begin by showing why we'd be a good fit for you.

Reasons why you would want to work at Vivid Theory:

• Fresh start with a young energetic team

• Vibrant work environment

• Creative freedom to make a direct and immediate impact on our codebase

• Successfully launched and validated product.

• See your work live and being used by thousands of customers and consumers.

• Expedited advancement opportunities and ownership potential.

Who is Vivid Theory?

We build solutions that revolutionize industries. Vivid Theory has a mature vision and a talented team in place and is currently focused on marketing our world-class vehicle listing platform. People are the core of a successful team. Our team is organized, talented, and highly motivated. If you are looking for a fun, exciting, new opportunity in Calgary to grow with, this is for you. The “right person” is as important as the ideal candidate for the team.

Our Current HeyAuto Vision

We deliver high-velocity automotive solutions, insights, and tools with a 10x improvement focus.

HeyAuto (Vivid Theory) proudly celebrates having happy car buyer customers as well as dealer customers. The candidate we are looking to add to the team will succeed in a fast-paced, high-pressure environment with a passion for success.

 

Things that matter…

• Willingness to collaborate with a team
• Excitement for the job and product
• Willingness to learn new skills and adapt current skillset
• Ability to work in-office environment

You'll be solving big challenges and be working with low-latency, large-scale systems, in a small, fast-paced, collaborative family feel environment! In this role, you will help shape the technical direction and you'll be building tools for a diverse set of problems from server capacity planning and management, service monitoring tooling infrastructure, system inventory and server provisioning. This is a great opportunity for someone looking to move into a leadership role, influencing change and providing solutions across a number of engineering challenges.

This is an IN-OFFICE position, we will ONLY consider LOCAL candidates.

Key Responsibilities:

• Serve as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both

• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals

• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables

• Collaborate, problem-solve, and/or strategize with team members on upcoming client meetings

• Work with sales and marketing teams to boost client referrals and develop case studies

Experience and Qualifications:

• Experience in Client Success and/or relevant account management positions

• Working experience in SaaS is a plus

• Knowledge of CRM software (eg. Salesforce) is a plus

• Excellent communication skills and ability to build relationships

• Demonstrated organizational and time-management skills

• Enthusiastic and passionate attitude

• Verbal, written, and interpersonal communication skills

• Ability to multitask and work efficiently and effectively to meet required deadlines

• Ability to learn quickly and apply knowledge practically

• Ability to work in a team environment

Vivid Theory and HeyAuto are equal-opportunity employers. We are committed to a diverse and inclusive workplace for all. We recognize that our future success depends on the perspectives and contributions of all of our employees- their diverse backgrounds, abilities and experience make our business stronger. 

 

This position is requesting to be funded by the Government of Canada under the Innovation, Science, Digital Skills, and Economic Development of Canada.